Message From Tero International (2)

A message regarding Covid-19 and Tero International from Tero's President, Rowena Crosbie.

Click here to read Tero's Update.

Scroll down to find free professional development resources to gain Confidence in Crisis. 

 


 

What to do next?

Tero International Learning Specialist Liz Cooney, is available to help you reschedule or answer your questions. Feel free to reach out to her to do so. You can email her at lcooney@tero.com or by phone (515) 221-2318 (ext. 205)

Contact Liz Cooney, Tero International Learning Specialist

Tero blog (2)

Virtual Teams: How To Build Trust

Currently working remotely from everyone on your team? Watch this Tero Tip to learn how you can make sure there is trust between all the members on the team.

Virtual Realities (1)

Conquering Procrastination 

Professional Polish Tip from Tero Trainer Carlos Alvarez

Staying late and working long hours is becoming standard protocol for many organizations. Dan asks "Is this something I should just learn to accept?"

Continue reading...

The #1 Biggest Misconception About Handling Change.

All changes, both positive and negative begin with a loss. Discover the best practice to handling change with this Tero Tip!
Tero blog

 

 

Chapter 57

 

Enjoy chapter 57 of Your Invisible Toolbox.

I hope you enjoy this chapter, and please share with us your thoughts or a small act of kindness you've recently done. 

Rowena Crosbie Tero International, President

rowena-crosbie_president_tero-international

Pop quiz

Can You Get These True or False Questions Right?

Customer Service in a Crisis Quiz

  1. T/F A crisis in customer service is any incident which affects many customers at the same time.
  2. T/F In a time of crisis, you don’t need to think about your message being consistent with your brand, just get the message out.
  3. T/F A leader’s emotions in a crisis carry extra weight as they will influence how secure people feel.
  4. T/F A written crisis communication needs to be inclusive of all aspects of the crisis to be useful to your customer.
  5. T/F Businesses that develop customer experience protocols prior to a crisis are more effective when dealing with one.

 

Have Your Answers Ready?

 

  1. A crisis can be a service disruption, a security incident, legal entanglement, physical emergency, or a public relations nightmare that affects many people.
  2. False: Your crisis communication should be consistent with your brand and reflect your brand in order to preserve trust.
  3. True: A leader remaining calm yet executing with transparency not only influences feelings of security but also influences focus and productivity in times of crisis.
  4. False: Some crisis communications are better received if they are short and to the point as to why it affects the individual customer it is being sent to.
  5. True: Customer experience protocols can be as simple as a list of guidelines of what to do or think about with regard to the customer in a time of crisis. If in place before the crisis, protocols can alleviate the crisis being handled poorly by the customer service representative.

Silver Lining Feel Good Moments

 

Ask Tero

Life and work are little crazy right now. And Tero is trying to put together resources for you during this time. Please share what you would like to  know more about to help you as professional while you're working from home, social distancing in the office and having to find new ways to run your business.

 

What issues are you dealing with as an individual or leader while managing covid-19? Are there professional resources you are needing at this time to continue your professional development? What tips would you like to know about working from home? Let us know!

Ask Your Questions

Tero Kidz Zone

Parents and Guardians,

We understand that with schools being closed and many of you having to work from home. Kids shouldn't be missing the opportunity to learn and grow, just like you as parents shouldn't miss the opportunity to learn and grow as professionals. Much of what Tero teaches is also critical for young kids and teenagers to learn as well. We've developed an area on our website full of resources for kids to learn and grow from while at home the next few weeks. 

Visit Kidz Zone

Tero blog (1)

Missed a Day of Development?

Catch up on the archived days, to make sure your professional development doesn't suffer while social distancing!

Archive:

March 19, 2020 Resources 

March 20, 2020 Resources

March 21, 2020 Resources

March 22, 2020 Resources

March 23, 2020 Resources

March 24, 2020 Resources